Return and Refund Policy

Return & Refund Policy

At Kobacci, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Please read our return and refund policy carefully before making a request.

Returns

We accept returns under the following conditions:

Items must be requested for return within 14 days of delivery
Items must be unused, unworn, and in original condition
All original packaging must be included

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

Items marked as final sale or clearance
Items that have been washed, worn, or damaged by the customer
Gift cards (if applicable)

How to Start a Return

To initiate a return, please contact us at:

📧 support@kobacci.com
📞 +1 321-429-2929

Please include:

Your full name
Order number
Reason for return
Photos (if the item is defective or damaged)

Once approved, we will provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear in your account (depending on your bank or payment provider)

Exchanges

We currently offer exchanges based on product availability.

If you need a different size or item, contact us and we will assist you with the exchange process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.